Summary: This Privacy Policy describes how a45ph ("we," "us," "our") collects, uses, stores, and protects the personal information of players and visitors ("you," "your") who use the a45ph platform at a45ph.app. This policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. By registering an account or using the a45ph platform, you acknowledge that you have read and understood this Privacy Policy.
1 Introduction
a45ph is committed to protecting the privacy and personal data of every player who uses our online casino platform. We understand that entrusting us with your personal information is a significant act of confidence, and we take that responsibility seriously. This Privacy Policy sets out in clear, plain terms how we handle your data — from the moment you visit our site to the day you close your account and beyond.
This policy applies to all personal data collected through the a45ph website, mobile interface, customer support channels, and any other touchpoint through which you interact with a45ph. It covers data collected from players based in the Philippines and is designed to comply fully with the requirements of the National Privacy Commission (NPC) of the Philippines.
If you have questions about this policy or about how a45ph handles your personal data, you can reach our Data Protection Officer (DPO) at any time. Contact details are provided in Section 13 of this policy.
2 Personal Data We Collect
a45ph collects only the personal data that is necessary to provide our services, comply with legal obligations, and maintain the security and integrity of our platform. The categories of personal data we collect include:
2.1 Identity and Contact Data
- Full legal name as it appears on your government-issued ID
- Date of birth (used to verify that you are at least 21 years of age)
- Residential address (including barangay, city, and province)
- Email address
- Mobile phone number
- Nationality and country of residence
2.2 Identity Verification (KYC) Data
- Copies of government-issued photo identification (e.g., Philippine passport, driver's license, SSS ID, UMID, PhilSys national ID)
- Proof of address documents (e.g., utility bills, bank statements)
- Selfie or liveness verification images where required for identity confirmation
- Source of funds documentation where required by anti-money laundering regulations
2.3 Financial and Transaction Data
- GCash or PayMaya account details (mobile number associated with the account)
- BPI, BDO, or Metrobank account details where bank transfer is used
- Deposit and withdrawal transaction history
- Bonus and promotional credit history
- Gaming activity records including wagers placed, games played, and outcomes
2.4 Technical and Usage Data
- IP address and approximate geolocation
- Device type, operating system, and browser information
- Session duration and login timestamps
- Pages visited and features used within the a45ph platform
- Referral source (how you arrived at a45ph)
2.5 Communications Data
- Records of communications with a45ph customer support via live chat or email
- Feedback, complaints, and dispute records
- Marketing communication preferences
Sensitive Personal Information: Copies of government-issued IDs submitted for KYC verification constitute sensitive personal information under the Philippine Data Privacy Act. a45ph handles such documents with the highest level of care, stores them in encrypted form, and restricts access to authorized compliance personnel only.
3 How We Collect Your Data
a45ph collects personal data through the following means:
- Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
- Automated collection: Technical data collected automatically when you access the a45ph platform, including through cookies, web beacons, and server logs.
- Third-party sources: Identity verification data from KYC service providers; fraud prevention data from security partners; payment confirmation data from GCash, PayMaya, and banking partners.
4 How We Use Your Personal Data
a45ph uses your personal data for the following purposes:
| Purpose |
Data Used |
| Account registration and management |
Identity, contact, and login data |
| Age and identity verification (KYC) |
Identity documents, date of birth, selfie data |
| Processing deposits and withdrawals |
Financial and payment data |
| Providing gaming services and game history |
Gaming activity and transaction data |
| Fraud prevention and platform security |
Technical, identity, and transaction data |
| Anti-money laundering compliance |
Identity, financial, and transaction data |
| Customer support and dispute resolution |
Communications and account data |
| Responsible gaming monitoring |
Gaming activity and session data |
| Marketing communications (with consent) |
Contact data and preferences |
| Platform improvement and analytics |
Anonymized usage and technical data |
5 Legal Basis for Processing
a45ph processes your personal data on the following legal bases as recognized under the Philippine Data Privacy Act of 2012:
- Contractual necessity: Processing required to fulfill our obligations under the a45ph Terms & Conditions, including account management, payment processing, and game provision.
- Legal obligation: Processing required to comply with Philippine laws and regulations, including anti-money laundering laws, PAGCOR regulatory requirements, and tax obligations.
- Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where such interests are not overridden by your privacy rights.
- Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time.
6 Sharing Your Personal Data
a45ph does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your personal data with the following categories of recipients only where necessary and on a strictly need-to-know basis:
- Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard — to process your deposits and withdrawals.
- KYC and identity verification providers: Third-party services that assist with document verification and fraud detection.
- IT and platform infrastructure providers: Cloud hosting, database, and security service providers who process data on our behalf under strict data processing agreements.
- Regulatory and law enforcement authorities: The National Privacy Commission, PAGCOR, the Anti-Money Laundering Council (AMLC), and other Philippine government bodies where disclosure is required by law.
- Professional advisors: Legal counsel, auditors, and compliance consultants, subject to professional confidentiality obligations.
Data Processing Agreements: All third-party service providers who process personal data on behalf of a45ph are required to enter into data processing agreements that obligate them to handle your data in accordance with the Philippine Data Privacy Act and this Privacy Policy.
7 Cookies & Tracking Technologies
a45ph uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyze how players use our services. The types of cookies we use include:
- Strictly necessary cookies: Essential for the platform to function. These cannot be disabled. They include session authentication cookies and security tokens.
- Functional cookies: Remember your preferences such as language settings and display options to improve your experience on a45ph.
- Analytics cookies: Collect anonymized data about how players navigate the platform, which pages are most visited, and where errors occur. This data is used to improve a45ph.
- Marketing cookies: Used only with your explicit consent to deliver relevant promotional content about a45ph games and offers.
You can manage your cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies may affect the functionality of the a45ph platform.
8 Data Security
a45ph implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and the a45ph platform
- Encryption of sensitive personal data and financial records at rest
- Role-based access controls limiting data access to authorized personnel only
- Regular security audits and penetration testing of the a45ph platform
- Multi-factor authentication for administrative access to systems containing personal data
- Continuous monitoring for unauthorized access attempts and suspicious activity
- Staff training on data protection obligations and secure data handling practices
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, a45ph will notify the National Privacy Commission and affected players in accordance with the requirements of the Philippine Data Privacy Act and NPC Circular No. 16-03.
9 Data Retention
a45ph retains your personal data for as long as is necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable Philippine law. Our standard retention periods are as follows:
- Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with anti-money laundering regulations.
- Transaction and financial records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act of 2001 (Republic Act No. 9160) and its amendments.
- KYC documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction.
- Customer support communications: Retained for three (3) years from the date of the communication.
- Marketing preferences: Retained until you withdraw consent or request deletion, whichever is earlier.
- Technical and usage data: Retained in anonymized or aggregated form for up to two (2) years for analytics purposes.
When personal data is no longer required, a45ph will securely delete or anonymize it in accordance with our data disposal procedures.
10 Your Data Subject Rights
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by a45ph:
- Right to be informed: The right to know what personal data a45ph collects about you and how it is used — which is the purpose of this Privacy Policy.
- Right of access: The right to request a copy of the personal data a45ph holds about you.
- Right to rectification: The right to request correction of inaccurate or incomplete personal data.
- Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
- Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
- Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
- Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.
How to Exercise Your Rights: To exercise any of the above rights, please contact the a45ph Data Protection Officer using the contact details in Section 13. We will respond to all verified data subject rights requests within fifteen (15) business days of receipt, in accordance with NPC guidelines.
11 Children's Privacy
The a45ph platform is strictly intended for adults aged 21 years and above, in compliance with Philippine gaming regulations. a45ph does not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately close the associated account, delete the data, and report the matter to the appropriate authorities where required.
If you are a parent or guardian and believe that a person under 21 in your care has registered an account on a45ph, please contact our support team immediately so that we can take appropriate action.
12 Changes to This Privacy Policy
a45ph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via email or an in-platform notification prior to the changes taking effect.
The updated Privacy Policy will be published on this page with a revised "Last Updated" date. Your continued use of the a45ph platform after any amendment constitutes your acknowledgment of the revised policy. We encourage you to review this page periodically to stay informed about how a45ph protects your personal data.
13 Contact Us & Data Protection Officer
If you have any questions, concerns, or requests relating to this Privacy Policy or the way a45ph handles your personal data, please contact our Data Protection Officer (DPO). Our DPO is responsible for overseeing compliance with the Philippine Data Privacy Act and this Privacy Policy.
You may contact the a45ph Data Protection Officer by email at: [email protected]
For general support inquiries, our customer support team is available 24 hours a day, 7 days a week via live chat on the a45ph platform. You may also reach general support at: [email protected]
If you are not satisfied with our response to a data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. Information about the NPC and how to file a complaint is available through official Philippine government channels.
Effective Date: This Privacy Policy is effective as of January 1, 2026 and supersedes all previous versions of the a45ph Privacy Policy. By continuing to use the a45ph platform after this date, you confirm your acknowledgment of this policy.